Frequently Asked Questions & Answers

If I am having problems with people parking in my private lot even after warning them and posting towing signs, should I contact LMS? 

  • YES! We would be glad to come out and evaluate your lot. We will provide you with the best method to correct your violation issues.

How long has LMS been enforcing private lots? 

  • For over 17 years. We started with one lot in Boone, NC on Howard Street used by Grape Vine Cafe.

Why wheel lock over towing? 

  • When you tow a vehicle it does not leave a visual deterrent for the next potential violator when entering the lot. Would you park in a lot illegally if you saw cars being booted?
  • Wheel locking does not force the violator to locate their vehicle, or have to find transportation to the towing company. 
  • This also saves the violator money because the average cost of having a towed car returned is 3 times higher than boot removal.

Why was the enforcement officer wearing an ID? 

  • LMS requires that all agents wear an ID so that the violator can clearly see we are a legal business with the authority to enforce laws on our privately owned lots.

Who tells LMS what to place on signs and where are they located? 

  • The local government where the lot is located regulates the signage. All lots are signed off by the police or local authority assuring that they meet the required ordinances before any vehicles are locked or towed.

Why was my vehicle wheel locked? 

  • You parked in a private lot that had posted rules and regulations. You did not follow the posted rules in one or more ways.

If I park in a lot that is posted for customers only and walk away form the lot and then come back sometime later to utilize the businesses that the lot serves, will I be wheel locked?  

  • YES! If you are seen leaving the lot without your vehicle LMS has no idea what your plans are. That is why some signs state "ALL WALKAWAYS WILL BE WHEEL LOCKED".

If I find my vehicle wheel locked can I go into the business and spend money to remove lock without paying the removal fee?

  • NO! If we allowed that we would not be able to effectively enforce the posted rules. There are no exceptions!

Does the property or business owner make any money off the wheel locking?

  • NO! This would be a conflict of interest. By keeping the businesses separate, this ensures that LMS can take full responsibility when it comes to the enforcement of their property rules.

Who has the final say in the lots that LMS enforces? 

  • LMS makes all final decisions. The agent that comes to unlock your vehicle can not change the posted rules, Nor can they override the unlocking fee or additional fines.

Can an LMS agent ask me to leave the property that they are working at?

  • YES! All agents have the authority to have you removed from the property if they find that you are disruptive or a danger to others.

I parked in a private lot that was not full  and walked away and got locked, why? 

  • We enforce our lot rules and regulations 24/7, 365 days a year. This ensures that people are not confused about when and where they can park.

I called the police and all they told me that "They can't force LMS take the lock off." why is that?

  • You parked your car illegally on private property. LMS works under city, and state ordinances that allows private property owners to enforce parking rules by wheel locking or towing.

Who should I speak with if I have a question? 

  • The LMS agent that comes to unlock your vehicle.

Are all the lots enforced by LMS private property?

  • YES! All lots enforced by LMS are private property.

What ordinances does LMS follow? 

  • All State and city set ordinances for each location that LMS operates in.

Does the property owner get involved with parking enforcement issues? 

  • NO! LMS is hired to enforce all posted rules and to interact with violators.

Should I try to contact a property owner where I was wheel locked? 

  • NO! they will refer you back to LMS.

Will a property owner speak to me about being locked? 

  • NO! They hired LMS to handle all confrontations with violators.

How should I contact LMS after I have been wheel locked if I have a concern or comment? 

  • You can use the contact information posted on the warning signs. You may also send a message from our contact us page. If we find that your concern is valid we will issue a response.

Does LMS record all violator interaction? 

  • YES! We have the right to video, and audio record any and all interaction on our private lots.

After being wheel locked should I take responsibility for my own actions? 

  • YES! 99% of all violators understand that they parked on private property and that they did wrong. Most of them even admit that they saw the posted warning signs. 99% of violators pay the wheel lock removal fee with no argument or disturbance. 

Unanswered Questions?

We look forward to answering them.

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